Legal notice

Legal Notice

Effective Date: September 8, 2026

Last Updated: September 8, 2026


This Legal Notice (the “Notice”) sets out the legal information, disclosures, disclaimers and conditions that govern your access to and use of the website Northaven Company (the “Site”), and any purchase of products offered through it. This Notice applies to all visitors, users, browsers, and customers of the Site, including customers located in the United States of America.

By accessing, browsing, registering with, or placing an order through the Site, you acknowledge that you have read, understood, and agree to be bound by this Notice, together with our Terms of Service, Privacy Policy, Refund and Return Policy, and Shipping Policy, each of which is incorporated herein by reference (collectively, the “Policies”). If you do not agree with any part of this Notice, you must not use the Site or place an order.

This Notice is provided for transparency and consumer-protection purposes. It does not replace, and is not intended to limit, any non-waivable rights you may have under the consumer protection laws of your state of residence or under United States federal law.

1. Identity of the Website Operator

The Site is owned and operated by the entity identified below, which acts as the seller of record for all orders placed through the Site:

Trading name Northaven Company
Legal entity / Owner RONDINELLI PATRIX SILVA TOLEDO
Registered address 11 Fernando Maurício Street
Lisbon, Lisbon 1950-447
Portugal
Customer service e-mail help@northavencompany.com
Nature of business Online retail sale of luxury and premium timepieces, watch accessories and related goods
Primary market served United States of America

All references in this Notice to “Northaven Company”, “we”, “us” or “our” mean the entity identified above. References to “you” or “your” mean the user of the Site or the customer, as applicable.

2. How to Contact Us

Our primary and preferred channel for all customer service, order, warranty, privacy, legal and complaint matters is e-mail:

E-mail: help@northavencompany.com
Postal address: 11 Fernando Maurício Street, Lisbon, Lisbon 1950-447, Portugal

We aim to acknowledge every inquiry within one (1) business day and to provide a substantive response within two (2) business days, Monday through Friday, excluding public holidays. When contacting us about an order, please include your order number and the e-mail address used at checkout so that we can locate your record promptly.

Formal legal notices, service of process requests, intellectual property complaints and regulatory correspondence should be sent to the postal address above and, in parallel, to help@northavencompany.com with the subject line “LEGAL NOTICE”.

3. E-Commerce Platform and Payment Processing

The Site is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products to you. Shopify is an independent third-party service provider. Shopify is not the seller of the products offered on the Site, is not a party to the contract of sale between you and us, and is not responsible for the products, content, or fulfilment of any order.

Payments are processed by independent, PCI-DSS compliant third-party payment service providers (which may include Shopify Payments, credit and debit card networks, digital wallets and alternative payment methods). We do not store or have access to your full payment card number, card verification value, or bank credentials. Your payment data is transmitted directly to the relevant payment processor over an encrypted connection and is handled in accordance with that processor’s own terms and privacy policy.

The Site uses industry-standard TLS/SSL encryption for the transmission of personal and payment information. However, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.

We operate the Site in accordance with the Shopify Terms of Service and Shopify’s Acceptable Use Policy. We do not offer, list or sell any product or service that is restricted or prohibited under those policies, under the rules of the card networks, or under applicable law.

4. Intellectual Property Rights

Unless otherwise indicated, all content published on the Site — including but not limited to the Northaven Company name and logo, text, editorial copy, product descriptions, photographs, illustrations, graphics, videos, icons, page layouts, design elements, look and feel, compilations, software and source code — is the property of Northaven Company or its licensors and is protected by United States and international copyright, trademark, trade dress, database and other intellectual property laws.

Subject to your continued compliance with the Policies, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and view the Site for your own personal, non-commercial purposes. Except as expressly permitted by this licence or by mandatory law, you may not:

  • reproduce, duplicate, copy, republish, distribute, publicly display or transmit any part of the Site or its content;
  • modify, adapt, translate, reverse engineer, decompile or create derivative works from any part of the Site;
  • use any content of the Site for any commercial purpose, including resale, listing on a marketplace, advertising or comparison shopping services, without our prior written consent;
  • use any robot, spider, scraper, crawler, data-mining tool or other automated means to access, monitor or copy the Site or its content;
  • remove, obscure or alter any copyright, trademark or other proprietary notice; or
  • use our name, logo or trademarks as a metatag, keyword, domain name, social media handle or in any manner likely to cause confusion as to source, sponsorship or affiliation.

All rights not expressly granted in this Notice are reserved. Any unauthorised use terminates the licence granted above and may give rise to civil liability and criminal penalties under applicable law.

5. Third-Party Trademarks and Brand References

The Site may display or refer to the names, trademarks, model designations or images of third-party watch manufacturers, brands or designers. All such trademarks, service marks, trade names and product names are the property of their respective owners.

Northaven Company is an independent retailer. We are not an authorised dealer, distributor, agent, franchisee or affiliate of any third-party watch manufacturer or brand referenced on the Site, and we are not sponsored, endorsed, certified or approved by any of them, unless a specific product page expressly states otherwise. Any reference to a third-party trademark on the Site is:

  • purely descriptive and nominative, made solely to identify a product, compatibility, style reference or point of comparison; and
  • not intended to imply any affiliation, association, sponsorship, endorsement or partnership with the trademark owner.

Because we are not an authorised dealer, products purchased from us are generally not covered by the original manufacturer’s international or authorised-dealer warranty. Any warranty applicable to a product is the warranty described on the relevant product page and in Section 11 of this Notice. Manufacturer warranty policies vary by brand and may require purchase from an authorised dealer.

We do not manufacture, replicate or knowingly offer counterfeit, replica, homage-as-genuine, or trademark-infringing goods. If you are a rights holder and believe that content on the Site infringes your intellectual property rights, please follow the procedure described in Section 16 (Intellectual Property Complaints and DMCA).

6. Product Information, Descriptions and Accuracy

We make reasonable efforts to describe and display our products as accurately as possible, including their materials, movement type, case dimensions, water-resistance rating, condition and country of origin. Nevertheless:

  • Colour and finish. The actual colour, tone, plating and finish of a timepiece may differ from what appears on your screen, because colour reproduction depends on your device, display calibration, browser and ambient lighting.
  • Photography. Product images are illustrative. Photographs may be enlarged, retouched for lighting, or shown with props or styling items that are not included in the purchase. Only the items expressly listed in the product description and in the “What’s in the box” section are supplied.
  • Measurements. Dimensions and weights are approximate and subject to normal manufacturing tolerances.
  • Water resistance. Any water-resistance rating reflects factory testing under static laboratory conditions at the time of manufacture. It is not a permanent condition and is not a guarantee of performance during swimming, diving, showering, sauna use or exposure to chemicals. Water damage is generally excluded from warranty coverage.
  • Availability. Product availability is not guaranteed until an order is accepted and dispatched. Products may be discontinued, restyled or modified by the supplier without notice.

We do not warrant that product descriptions, pricing, promotional content or other Site content is accurate, complete, reliable, current or error-free. In the event of a typographical, pricing, description or availability error, we reserve the right to correct the error, and to cancel or refuse any order placed on the basis of that error, even after the order has been confirmed and payment has been charged. If we cancel an order for this reason, we will notify you and issue a full refund to the original payment method.

7. Pricing, Currency, Taxes and Import Duties

  • Currency. Unless expressly stated otherwise at checkout, all prices are displayed and charged in United States Dollars (USD).
  • Total price disclosure. The total amount payable — including the product price, applicable shipping charges, and any taxes or fees we are required to collect — is displayed to you at checkout before you authorise payment. No charge is applied without your affirmative confirmation of the order.
  • Sales and use tax. Where we have a legal obligation to register for, collect and remit United States state or local sales tax (including under applicable economic-nexus or marketplace-facilitator rules), the applicable tax is calculated and shown at checkout based on your shipping address. Where no such obligation applies, sales or use tax may nonetheless be owed by you directly to your state tax authority, and it is your responsibility to self-assess and remit it.
  • Customs duties and import charges. Orders may be shipped from outside the United States. International shipments may be subject to United States customs inspection, import duties, tariffs, excise taxes, brokerage or handling fees, and other charges levied by U.S. Customs and Border Protection or by the carrier. Where such charges are not collected by us at checkout, they are payable by you as the importer of record. We have no control over these charges and cannot predict their amount. Please check with your local customs office before ordering if you are uncertain.
  • Refusal of delivery. If you refuse to pay applicable duties or refuse delivery of a package, the shipment may be returned to sender, abandoned or destroyed by the carrier. In such cases, any refund will be reduced by the outbound shipping, return shipping, duty and handling costs actually incurred.
  • Price changes. Prices, promotions and discount codes may change at any time without notice. Price changes do not apply retroactively to orders already accepted and paid for.

8. Orders, Order Acceptance and Right to Refuse

The display of a product on the Site is an invitation to treat and not a binding offer to sell. Your submission of an order constitutes an offer to purchase. The automatic order confirmation e-mail you receive after checkout acknowledges receipt of your order and does not, by itself, constitute acceptance. A binding contract of sale is formed only when we dispatch the product and send you a shipping confirmation.

We reserve the right, in our sole and reasonable discretion, to limit, suspend, refuse or cancel any order, in whole or in part, including where:

  • the product is unavailable, discontinued or mispriced;
  • the order appears to be placed by a reseller, dealer or for commercial resale rather than for personal end use;
  • quantities ordered exceed normal individual consumption;
  • the order is flagged by our fraud-prevention systems or by our payment processor, or the billing and shipping information cannot be verified;
  • the shipping destination is a jurisdiction we do not serve, or is subject to sanctions or export restrictions (see Section 17); or
  • completing the order would breach applicable law, the Shopify Acceptable Use Policy, or the rules of a payment network.

Where an order is cancelled by us after payment, we will refund the amount charged in full to the original payment method. We may require additional identity or payment verification before dispatching high-value orders; this is a standard anti-fraud measure applied consistently and without discrimination.

9. Processing, Shipping and Delivery Timeframes

Estimated delivery window: 8 to 30 business days from the date the order is dispatched. Business days are Monday through Friday and exclude weekends and public holidays in the country of dispatch and in the United States.

The delivery window above is an estimate based on our normal fulfilment and carrier performance. It is not a guaranteed delivery date. Delivery times may be affected by factors outside our control, including customs clearance, carrier backlogs, peak seasons, adverse weather, strikes, incorrect or incomplete addresses, and failed delivery attempts.

Compliance with the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435). Consistent with that Rule, we undertake that:

  • we have a reasonable basis to believe we can ship within the timeframe stated at the time of your order;
  • if we cannot ship within the stated timeframe (or, where no timeframe is stated, within thirty (30) days of receiving your properly completed order and payment), we will promptly notify you of the delay, provide a revised shipment date, and offer you the choice of consenting to the delay or cancelling the order for a full and prompt refund; and
  • if you do not consent to the revised date, or if we are ultimately unable to ship, we will cancel the order and issue a full refund to the original payment method without you being required to request it.

Split shipments. Orders containing multiple items may be shipped separately, from different fulfilment locations, and may arrive on different dates at no additional cost to you.

Risk of loss and title. Consistent with the expectations of United States consumer protection authorities, risk of loss and title to the products pass to you upon delivery to the address you provided. If a shipment is confirmed as lost or damaged in transit, contact us at help@northavencompany.com and we will investigate with the carrier and arrange a replacement or refund in accordance with our Shipping Policy and Refund and Return Policy.

Address accuracy. You are responsible for providing a complete and accurate shipping address. We are not liable for non-delivery, delay or loss caused by an address error, an unattended delivery location, or theft after confirmed delivery.

Full details are set out in our Shipping Policy. In the event of any inconsistency between this Notice and the Shipping Policy regarding shipment mechanics, the Shipping Policy prevails.

10. Returns, Cancellations and Refunds

Your rights to return a product, cancel an order and obtain a refund are set out in full in our Refund and Return Policy, which forms part of these Policies and is displayed on the Site prior to checkout, as required for transparent online selling and by the card networks.

Nothing in this Notice or in the Refund and Return Policy limits any non-waivable statutory right you may have, including rights under Section 5 of the Federal Trade Commission Act (15 U.S.C. § 45) prohibiting unfair or deceptive acts or practices, and rights under the consumer protection statutes of your state of residence.

Before initiating a chargeback, we ask that you contact us at help@northavencompany.com. In our experience most issues — delayed shipments, tracking questions, sizing, condition concerns — are resolved quickly and to the customer’s satisfaction without the need for a payment dispute. Your rights under the Fair Credit Billing Act (15 U.S.C. §§ 1666 et seq.) and your card issuer’s dispute procedures remain fully available to you at all times.

11. Warranty and Disclaimer of Warranties

Limited warranty. Where a limited warranty is offered, its scope, duration, coverage and claim procedure are stated on the applicable product page and, where required by the Magnuson–Moss Warranty Act (15 U.S.C. §§ 2301 et seq.) and 16 C.F.R. Part 702, are made available to you for review before purchase. Unless expressly stated otherwise, any warranty covers manufacturing defects in materials and workmanship under normal use and does not cover: normal wear and tear; scratches to the case, crystal, strap or bracelet; battery depletion; water damage; damage caused by accident, misuse, neglect, unauthorised opening, servicing or modification; or loss or theft.

As noted in Section 5, products purchased from Northaven Company are generally not covered by a third-party manufacturer’s authorised-dealer warranty.

Disclaimer of Warranties

EXCEPT FOR ANY EXPRESS WRITTEN LIMITED WARRANTY PROVIDED WITH A PRODUCT, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE, ITS CONTENT AND ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE.

WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE OR TRADE PRACTICE. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU IN WHOLE OR IN PART. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NORTHAVEN COMPANY, ITS OWNER, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO YOUR USE OF (OR INABILITY TO USE) THE SITE OR ANY PRODUCT PURCHASED THROUGH IT, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY OR ANY OTHER LEGAL THEORY, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO A PARTICULAR ORDER SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO US FOR THAT ORDER.

NOTHING IN THIS NOTICE EXCLUDES OR LIMITS OUR LIABILITY FOR FRAUD, FRAUDULENT MISREPRESENTATION, WILFUL MISCONDUCT, GROSS NEGLIGENCE, DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, OR ANY OTHER LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

13. Indemnification

You agree to indemnify, defend and hold harmless Northaven Company, its owner, officers, employees, agents, suppliers and service providers from and against any claims, demands, liabilities, damages, losses, costs and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your breach of this Notice or any of the Policies; (b) your violation of any applicable law or of the rights of a third party; or (c) your misuse of the Site. We reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defence.

14. Acceptable Use of the Site

You agree not to use the Site for any unlawful purpose or in any manner that could damage, disable, overburden or impair it. Without limitation, you may not:

  • submit false, misleading or fraudulent information, or impersonate any person or entity;
  • use a payment method you are not authorised to use, or engage in payment fraud, card testing or friendly fraud;
  • upload or transmit viruses, malware or any code of a destructive nature;
  • attempt to gain unauthorised access to the Site, its servers, or any related systems or networks;
  • harvest or collect personal information about other users;
  • post or transmit content that is unlawful, defamatory, harassing, abusive, obscene, discriminatory or otherwise objectionable; or
  • interfere with the security features of the Site or with any other user’s use of it.

We may investigate suspected violations and, at our discretion, restrict or terminate your access to the Site, cancel pending orders, and report the matter to law enforcement or to our payment providers.

15. Age Requirement and Eligibility

The Site is intended for use by adults. By placing an order, you represent and warrant that you are at least eighteen (18) years of age (or the age of majority in your state of residence, whichever is greater), that you have the legal capacity to enter into a binding contract, and that you are using a payment method you are lawfully authorised to use.

We do not knowingly market to, or knowingly collect personal information from, children under the age of thirteen (13), consistent with the Children’s Online Privacy Protection Act (COPPA, 15 U.S.C. §§ 6501 et seq.). If we become aware that we have inadvertently collected such information, we will delete it promptly. If you believe a child has provided us with personal information, contact help@northavencompany.com.

16. Intellectual Property Complaints and DMCA Notice

We respect the intellectual property rights of others and expect our users to do the same. In accordance with the Digital Millennium Copyright Act (17 U.S.C. § 512), we will respond to properly submitted notices of alleged copyright infringement and will, in appropriate circumstances, remove or disable access to infringing material and terminate the accounts of repeat infringers.

To submit a notice of claimed infringement, send a written communication to help@northavencompany.com (subject line: “DMCA NOTICE”) including all of the following:

  1. a physical or electronic signature of the owner, or of a person authorised to act on behalf of the owner, of the exclusive right allegedly infringed;
  2. identification of the copyrighted work claimed to have been infringed;
  3. identification of the material claimed to be infringing, with sufficient detail (including the URL) to permit us to locate it;
  4. your name, mailing address, telephone number and e-mail address;
  5. a statement that you have a good-faith belief that the disputed use is not authorised by the copyright owner, its agent or the law; and
  6. a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorised to act on the owner’s behalf.

Trademark complaints, including complaints regarding counterfeit goods, may be submitted to the same address with the subject line “TRADEMARK COMPLAINT” and should include proof of ownership of the mark and identification of the specific listing at issue. Please note that knowingly making a material misrepresentation in a takedown notice may expose you to liability for damages under 17 U.S.C. § 512(f).

17. Export Controls, Sanctions and Restricted Destinations

You agree to comply with all applicable export control, sanctions and trade laws, including those administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC), the U.S. Department of Commerce’s Bureau of Industry and Security, and the equivalent authorities of the European Union and Portugal.

You represent and warrant that you are not located in, ordinarily resident in, or a national of any jurisdiction subject to comprehensive sanctions, and that you are not listed on any restricted-party list (including OFAC’s Specially Designated Nationals and Blocked Persons List or the EU Consolidated Sanctions List). We reserve the right to refuse, suspend or cancel any order that would, or that we reasonably believe may, breach these requirements. Because luxury timepieces may in certain circumstances be subject to specific value-based sanctions restrictions, we screen orders accordingly.

18. Privacy and Data Protection

Our collection, use, disclosure and retention of personal information is described in our Privacy Policy, which forms part of these Policies. Because we serve customers in the United States while operating from the European Union, we apply the protections of the EU General Data Protection Regulation (GDPR) as our baseline standard and additionally honour the rights granted to United States residents under applicable state privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), and comparable statutes in Virginia, Colorado, Connecticut, Utah, Texas and other states.

Depending on your jurisdiction, these rights may include the right to know, access, correct, delete or obtain a portable copy of your personal information; the right to opt out of the sale or sharing of personal information and of targeted advertising; the right to limit the use of sensitive personal information; and the right not to be subject to discrimination or retaliation for exercising those rights.

We do not sell your personal information for monetary consideration. To exercise any privacy right, contact us at help@northavencompany.com. We may need to verify your identity before acting on a request, and we will respond within the timeframe required by the applicable law.

Because we are established outside the United States, personal information you provide is transferred to and processed in Portugal and in other countries where our service providers operate. We rely on appropriate safeguards for such transfers as described in the Privacy Policy.

19. Electronic Communications and Consent

By using the Site or contacting us electronically, you consent to receive communications from us in electronic form, including by e-mail and by notices posted on the Site. You agree that all agreements, notices, disclosures and other communications provided to you electronically satisfy any legal requirement that such communications be in writing, in accordance with the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. §§ 7001 et seq.). You may withdraw this consent at any time by contacting us, but doing so may prevent us from providing certain services.

Marketing e-mails are sent only with your consent and always include an unsubscribe link, in accordance with the CAN-SPAM Act (15 U.S.C. §§ 7701 et seq.). If you opt in to SMS or text-message updates, message and data rates may apply, message frequency varies, and you may opt out at any time by replying STOP; this is consistent with the Telephone Consumer Protection Act (47 U.S.C. § 227) and applicable carrier rules. Transactional messages relating to your order (order confirmations, shipping notices, service messages) are not marketing communications and will continue to be sent as necessary to fulfil your order.

20. Website Accessibility

We are committed to making the Site usable by the widest possible audience, including people with disabilities, and we work toward substantial conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, consistent with the goals of the Americans with Disabilities Act (ADA). Accessibility is an ongoing effort. If you encounter a barrier, or if you would like assistance completing a purchase, please contact us at help@northavencompany.com and we will make reasonable efforts to provide the information, product or transaction through an alternative accessible method.

21. Third-Party Links, Content and Services

The Site may contain links to, or embedded content from, third-party websites, applications and services that are not owned or controlled by us (including social media platforms, review services, payment providers, shipping carriers, analytics and advertising partners). We provide these links and integrations for convenience only. We do not endorse, and are not responsible or liable for, the content, accuracy, privacy practices, products, services, availability or security of any third-party resource. Your dealings with third parties are solely between you and that third party, and are governed by that party’s own terms and privacy policy, which we encourage you to review.

22. Testimonials, Reviews and Endorsements

Any customer reviews, testimonials or ratings displayed on the Site reflect the individual experience and honest opinion of the person who submitted them and are not a guarantee that you will obtain the same results. We do not offer compensation in exchange for positive reviews, and we do not suppress genuine negative reviews. Where a review, endorsement or piece of promotional content results from a material connection — such as a free or discounted product, an affiliate commission or a paid partnership — that connection is disclosed clearly and conspicuously, in accordance with the FTC’s Guides Concerning the Use of Endorsements and Testimonials in Advertising (16 C.F.R. Part 255) and the FTC Rule on the Use of Consumer Reviews and Testimonials (16 C.F.R. Part 465).

23. Notice to California Residents

Under California Civil Code Section 1789.3, California residents are entitled to the following consumer rights notice: the provider of this service is the entity identified in Section 1 of this Notice. To file a complaint regarding the service, or to receive further information regarding use of the service, please contact us in writing at 11 Fernando Maurício Street, Lisbon, Lisbon 1950-447, Portugal, or by e-mail at help@northavencompany.com. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

24. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from causes beyond our reasonable control, including acts of God, natural disasters, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, governmental action, embargoes, sanctions, customs delays, labour disputes or strikes, carrier failures, supply chain disruption, power outages, cyberattacks, or failure of telecommunications or Internet infrastructure. Where such an event materially delays an order, we will notify you and offer you the option to wait or to cancel for a full refund.

25. Governing Law and Dispute Resolution

This Notice and any dispute arising out of or in connection with it, the Site, or any purchase made through the Site, shall be governed by and construed in accordance with the laws of Portugal, excluding its conflict-of-law rules and excluding the United Nations Convention on Contracts for the International Sale of Goods.

Consumer protection carve-out. If you are a consumer resident in the United States, this choice of law does not deprive you of the protection afforded to you by the mandatory provisions of the law of your state of residence or of United States federal law, and you retain the right to bring proceedings before the courts of your place of residence where applicable law so permits.

Informal resolution first. Before commencing any formal proceeding, you agree to contact us at help@northavencompany.com with a written description of the dispute and the relief sought, and to allow us thirty (30) days to attempt to resolve the matter informally and in good faith. Most disputes are resolved at this stage.

Nothing in this Section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property rights, or from bringing an individual claim in small claims court where the claim qualifies.

26. Severability, Waiver and Entire Agreement

If any provision of this Notice is held to be invalid, unlawful or unenforceable by a court or tribunal of competent jurisdiction, that provision shall be severed or limited to the minimum extent necessary, and the remaining provisions shall remain in full force and effect. Our failure to enforce any right or provision shall not constitute a waiver of that right or provision, and no waiver shall be effective unless made in writing. This Notice, together with the other Policies, constitutes the entire agreement between you and us with respect to its subject matter and supersedes all prior communications and proposals. You may not assign or transfer your rights under this Notice without our prior written consent; we may assign our rights and obligations in connection with a merger, acquisition or sale of assets, on notice to you.

27. Language

The authoritative version of this Notice is the English-language version. Any translation is provided for convenience only. In the event of any discrepancy between the English version and a translation, the English version prevails.

28. Changes to This Legal Notice

We may update, amend or replace this Notice at any time to reflect changes in our business practices, our product range, our service providers, or applicable law. The revised version becomes effective when posted on this page, and the “Last Updated” date at the top will be revised accordingly. Material changes will, where reasonably practicable, be brought to your attention by a prominent notice on the Site or by e-mail. Your continued use of the Site after the revised Notice is posted constitutes your acceptance of it. Changes do not apply retroactively to orders already accepted before the effective date of the revision. We encourage you to review this page periodically.

29. Questions and Contact

If you have any question about this Legal Notice, about an order, or about your rights, we want to hear from you and we will do our best to help.

Northaven Company

RONDINELLI PATRIX SILVA TOLEDO

11 Fernando Maurício Street, Lisbon, Lisbon 1950-447, Portugal

E-mail: help@northavencompany.com


© 2026 Northaven Company. All rights reserved. This Legal Notice should be read together with our Terms of Service, Privacy Policy, Refund and Return Policy, and Shipping Policy.